Our Residential IT Services
- Microsoft Windows troubleshooting
- Slow computer and laptop performance issues
- Software problems and system errors
- New computer setup and upgrades
- PC and laptop hardware installation (RAM, SSDs, peripherals)
Virus Removal & Computer Security
- Virus and malware removal in Christchurch
- Computer security checks for home systems
- Antivirus setup and configuration
- Windows updates
- Advice on safe internet and email use
Email & Account Support
- Email setup and troubleshooting
- Outlook and Microsoft 365 support
- Gmail and personal email issues
- Password reset assistance (ownership required)
- Email syncing across devices
Internet, Wi-Fi & Home Networking
- Internet connection troubleshooting
- Wi-Fi issues and slow speeds
- Router and modem setup
- Home printer and scanner setup
- Basic residential network support
Data Transfer & Backups
- Data transfer between computers
- Backup setup and recommendations
- Best-effort data recovery
- File organisation and clean-up
Best-Effort Residential Services
Some computer issues depend on hardware condition, age, or third-party software. These services are offered on a best-effort basis:
- Data recovery from failing drives
- Performance improvements on low-spec systems
- Third-party software troubleshooting
- Limited support for smart TVs and smart devices
If a repair is unlikely to be cost-effective, we will advise you before proceeding.
Unsupported Systems & Best-Effort Support
At ProSolv IT, we aim to keep your technology running smoothly. However, some computers may be running operating systems or configurations that are not officially supported by the manufacturer — for example, Windows 11 installed on hardware that does not meet Microsoft's minimum requirements.
What this means
- Your computer may work fine now, but future updates, security patches, or features may not function correctly.
- Microsoft does not guarantee support for these systems.
- Unexpected issues may arise, including system instability or security vulnerabilities.
Our approach
We can provide support on a best-effort basis for unsupported systems, which includes:
- Troubleshooting general software issues
- Malware and virus removal
- Device maintenance and optimizations
However, we cannot guarantee long-term stability, security updates, or full functionality for unsupported systems.
Your options
1. Continue with your current system (Best-Effort Support)
We will support your computer where possible, but some issues may be outside our control.
2. Reinstall a fully supported operating system
Installing a supported OS (for example, Windows 10 on older PCs) ensures stability and security, giving you peace of mind.
3. Upgrade your hardware
New or refurbished computers that meet current system requirements will run the latest operating systems smoothly, providing long-term support and security.
Important Notice: By proceeding with an unsupported system, you acknowledge the increased risk of software and security issues. ProSolv IT accepts no liability for problems that result from unsupported configurations.
Services Not Provided
For legal, security, and liability reasons, ProSolv IT does not provide:
- Password cracking or account bypassing
- Access to devices without verified ownership
- Social media account recovery (Facebook, Instagram, etc.)
- Forensic or investigative services
- Monitoring or surveillance services
- Support for pirated software
- Advanced hardware repair or soldering
- Clean-room data recovery
- Guaranteed data recovery
- Ongoing managed IT services for residential clients